By Neena Bhandari
Sydney, 13.06.2011 (The Sydney Morning Herald): Reinventing the service culture to encourage staff to bond with guests helped a Hunter Valley lodge join the ranks of the world’s most prestigious group of hotels and restaurants, Relais & Chateaux.
Tower Lodge, in New South Wales, became part of the association in November 2009, and last year gained further kudos when it was crowned the Best Global Luxury Lodge at the 2010 World Luxury Hotel Awards.
Simple strategies such as playing different music and rearranging the furniture have paid off too.